All your questions answered about “scratch-and-dent” appliance store in Kitchener

stoveWe are Appliance Scratch & Dent Outlet in Kitchener. We sell top brand-name appliances in “as-is” condition – and that means major savings for you! If you’d like to know more about us, please read on…

Appliance Scratch & Dent Outlet was founded in 1999 to provide customers with leading brand appliances at substantially discounted prices. We sell appliances in “as is” condition. This can include one-of-a-kind deals, limited quantity specials, customer returns, and end-of-line factory clear outs, as a few examples. In terms of cost-cuts, savings to you can be substantial, generally in the hundreds of dollars and even up to $1,000!

We service what we sell with our own Factory Trained Service Technicians. We also provide Factory Authorized Service for Electrolux and Frigidaire in the region of Waterloo.

What follows are some questions that we sometimes hear from customers, along with our answers…

What sort of appliances do you sell?

We carry all major appliances… refrigerators, electric ranges, gas stoves, dishwashers, front-load and top-load high-efficiency washers, and electric and gas dryers. Microwaves too! We also carry water softeners and purifications systems.

Are your appliances made by reputable manufacturers?

Absolutely! We sell leading brand-name appliances: Electrolux, Frigidaire, White Westinghouse, Amana, and Panasonic, to name a few. We also carry Aquamaster Water Softeners.

Can I get a quote by email?

Sorry, but we don’t provide quotes over the internet. Our stock moves fast and its best you visit our outlet location where one of our sales professionals will be happy to help you.

Do you provide delivery service?

Yes! However, please keep in mind that costs will vary depending on where you live in Ontario. Also, we do not ship single ordered items beyond 40 kilometers from the Kitchener-Waterloo area.

Will you remove my old appliances?

Yes we will – provided that it’s reasonable for us and it can be done safely. If we do agree to remove your old appliances, we ask that all passage-ways be cleared and made safe for those doing the moving.

Is there a charge to remove old appliances?

Yes – there’s a $15 dollar disposal fee for each item we remove.

Can I pick up my newly purchased appliances with my own vehicle?

Yes – of course! Please keep in mind, however, that you’ll need the right kind of vehicle, such as a pick-up truck or trailer, to safely transport a major heavy appliance. Mini-vans will sometimes work for smaller light-weight appliances. Also, you should know that we don’t supply dollies, lift carts, or blankets – and we aren’t always able to provide cardboard for packing. For these reasons, you should make sure you have all the necessary items for transporting your new appliances.

What are your hours?

Our store hours are:

Monday through Wednesday: 9:00 a.m. to 5:30 p.m.

Thursday: 9:00 a.m. to 8:00 p.m.

Friday: 9:00 a.m. to 5:30 p.m.

Saturday: 9:00 a.m. to 4:00 p.m.

Please note we are closed Sunday.

We’re located at 407 Gage Avenue, Unit 4 in Kitchener, Ontario. For driving times, we’re roughly a 25 minute drive from Cambridge, a 30 minute drive from Guelph, a 55 minute drive from Hamilton, and about an hour and 15 minutes from Toronto.

Contact us by calling 519-749-9992 or by email at

Read more about us at and check out our FAQs page for other questions we may not have answered today. We look forward to meeting you!